Payment Terms

1. Accepted payment methods

We accept Visa, Mastercard, and American Express credit and debit cards, Instant EFT, and digital wallets including Apple Pay and Google Pay. All card payments are processed securely via our payment gateway.

For delivery orders placed through Uber Eats or Mr D, payment is handled directly by those platforms under their own terms.

2. Pricing and currency

All prices displayed on our website are in South African Rand (ZAR) and include VAT at the current rate of 15%. Prices are subject to change without notice. The price charged is the price displayed at the time of checkout.

3. Order confirmation

Your order is confirmed once payment has been successfully processed. You will receive an order confirmation to the email address provided at checkout. If you do not receive a confirmation within 30 minutes, please contact us at hello@squeezerjuicebar.co.za.

4. Refund policy

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged, incorrect, or of unsatisfactory quality, we will offer a full refund or replacement at our discretion.

To request a refund, contact us at hello@squeezerjuicebar.co.za within 24 hours of receiving your order. Please include your order number and a description of the issue. Photographic evidence may be requested.

Approved refunds are processed within 5–7 business days to the original payment method. Processing times may vary depending on your bank or card issuer.

5. Cancellations

Orders may be cancelled within 15 minutes of placement, provided preparation has not yet begun. To cancel, contact us immediately at hello@squeezerjuicebar.co.za or call us. Once preparation has started, cancellations cannot be accepted.

6. Payment security

All payment transactions are encrypted using SSL/TLS technology. We do not store your card details on our servers — all card data is handled directly by our PCI-DSS compliant payment processor.

If you suspect unauthorised use of your payment details, contact your bank immediately and notify us at hello@squeezerjuicebar.co.za.

7. Failed payments

If your payment fails, your order will not be processed. Please check your card details and try again, or use an alternative payment method. If the problem persists, contact your bank or reach out to us for assistance.

8. Governing law

These Payment Terms are governed by the laws of the Republic of South Africa. Any disputes arising from transactions on our website will be subject to the jurisdiction of the South African courts.

9. Contact

For payment queries, contact us at hello@squeezerjuicebar.co.za or write to Squeezer Juice Bar (Pty) Ltd, Shop 4, The Junction Centre, Sandton, Johannesburg, 2196.