Privacy Policy

1. Who we are

Squeezer Juice Bar (Pty) Ltd is a South African company operating juice bars and an online store. Our registered address is Shop 4, The Junction Centre, Sandton, Johannesburg, Gauteng, 2196.

For any privacy-related queries, contact our Information Officer at: privacy@squeezerjuicebar.co.za.

2. Information we collect

We collect personal information only where necessary to provide our services. This may include:

• Identity information: your name and email address when you place an order or contact us.
• Contact information: phone number and delivery address for order fulfilment.
• Payment information: processed securely by our payment provider — we do not store card details.
• Usage data: pages visited, browser type, and device information collected via cookies to improve our site.
• Communications: messages you send us via our contact form or email.

3. How we use your information

We use your personal information for the following purposes:

• Processing and fulfilling your orders, including delivery coordination.
• Communicating with you about your order, enquiries, or complaints.
• Improving our website, products, and services.
• Complying with legal and regulatory obligations.
• Sending marketing communications where you have opted in — you may opt out at any time.

4. Legal basis for processing

We process your personal information on the following grounds: performance of a contract (to fulfil your order), compliance with a legal obligation, your consent (for marketing), and our legitimate interests in operating and improving our business.

5. Sharing your information

We do not sell your personal information. We may share it with:

• Delivery platforms (Uber Eats, Mr D) solely to fulfil your delivery order.
• Payment processors to handle transactions securely.
• Service providers who assist us in operating our website and business, bound by confidentiality obligations.
• Law enforcement or regulatory authorities where required by law.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

We use a cookie consent banner — analytics and tracking cookies are only loaded after you accept.

7. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are kept for 5 years in accordance with South African tax and accounting requirements.

8. Your rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Object to the processing of your information for direct marketing.
• Lodge a complaint with the Information Regulator of South Africa.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact us

For any privacy-related questions or to exercise your rights, contact our Information Officer at privacy@squeezerjuicebar.co.za or write to us at Shop 4, The Junction Centre, Sandton, Johannesburg, 2196.